At Eglinton Casino Club Dublin, we understand the importance of providing our valued members with top-notch support and assistance whenever they need it. Our dedicated team is committed to ensuring that you have a seamless experience while playing at our establishment.
Customer Support Availability
Our customer support team is available Monday through Thursday from 10:00 AM to 1:00 AM GMT, Friday through Saturday from 10:00 AM to 3:00 AM GMT, and Sunday from 10:00 AM to 11:00 PM GMT. During peak hours (18:00 – 23:00 daily), our multilingual staff is available for complex inquiries.
Live Chat Support
For a quick resolution or assistance with your queries, you can utilize our live chat feature on both the website and mobile app. Our average response time to live chats is just 4 minutes!
Email Support
If you prefer to contact us by email, please use the official customer support email address provided on the platform. We strive to respond within a couple of hours, but in some cases, it may take up to 24 hours for us to resolve the issue.
Help-Centre Access
For frequently asked questions (FAQs) and more in-depth assistance, we recommend visiting our help-centre section. This resource provides detailed explanations on various topics related to gameplay, account management, and responsible gaming practices.
Responsible Gambling Assistance
At Eglinton Casino Club Dublin, the well-being of our members is our top priority. If you or someone close to you has concerns regarding problem gambling or would like guidance on setting deposit limits, cooling-off periods, or self-exclusion options, please don't hesitate to reach out.
Our team can provide information and support in partnership with reputable organizations such as Problem Gambling Ireland (PGI) (+353 1 872 1133). Please note that we have a zero-tolerance policy for underage gambling.
Technical Support
If you encounter any technical difficulties while accessing our website or mobile app, please do not hesitate to contact us. We'll be more than happy to assist with account recovery, device compatibility issues, or troubleshoot your concerns.
Complaint or Dispute Guidance
In the unlikely event of a dispute regarding gameplay outcomes, prizes awarded, or other matters related to Eglinton Casino Club Dublin operations, please follow these steps:
We value transparency and strive for a swift resolution to any disputes that may arise.
Communication Response Expectations
In order to ensure an efficient communication flow, please be patient while our team works diligently to resolve each inquiry as quickly as possible. In most cases, issues are resolved on the first attempt; however, some matters might require further investigation or escalation procedures.
Where necessary, we will work with you and external organizations such as PGI to address your concerns thoroughly.
Self-Service Help Options
For easier access to essential information and FAQs without needing direct assistance from our team, please explore our website's help-centre section. We've curated valuable content for various aspects of gameplay, including but not limited to:
Feel free to peruse these resources before contacting us directly.
Additional Support Channels
For those preferring an in-person discussion or additional support with the registration process, please consider visiting our gaming establishment at 47 Lower Baggot Street, Dublin D02 EH39. Our staff is more than happy to assist you.
Additionally, we've provided links on-site for direct access to Problem Gambling Ireland (PGI) helpline and Gamblers Anonymous Dublin meetings – helping us maintain an environment that prioritizes responsible gambling practices.
Preferred Contact Methods
For our most efficient communication, please use the following contact methods:
This ensures your message is seen by the right member of staff and aids in timely response.
Thank You!
We appreciate taking the time to get familiar with our contact options. Your understanding, patience, and active engagement help us refine and enhance our service for you – a valued member of Eglinton Casino Club Dublin!
Please do not hesitate to reach out to our team at any moment should you require additional guidance or have questions about using this communication guide.
We value your experience with us greatly and look forward to providing the support necessary during your visit.