Returns Policy and Procedure (applies to international returns)
Please note: Items purchased online must be returned through the online channel. Items purchased online cannot be returned to any of the Pop Up or Retail outlets.
We expect that your items will be delivered within 3 working days, however they make take up to 5 working days. (International deliveries will vary according to destination)
All items must be returned within 14 days of purchase, in their original condition (unworn with tags). Once we receive your returned parcel, we will send you a refund. This does not affect your statutory rights.
Please use regular post to return your item
- Please email support at firstname.lastname@example.org to generate a returns number, support will email you with the address to send your returns back to.
- Please pack up your item, complete with all the tags.
- Please use regular post for all returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you want to exchange your product for a different size please follow the standard returns policy outlined above. We will process a refund to your card on receipt of the items. You are free to order another item in the preferred size www.kirbee.ie
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.